All the service content we provide comes from the needs of users. We will continue to provide high quality and efficient service to users, and constantly seekimprovement of service content and service mode, so that we and customers can get the best benefit from it.
2：Service sector：The technical support department has many technical support engineers with abundant on-site experience, who can face all kinds of complex on-site and troubleshoot.When necessary, the technical engineer will go directly to the site, locate all kinds of faults and give perfect solutions.
R&D department is the highest level of technical support department, providing customers with technical support department can not solve the problems, customization ofspecial needs and secondary development services.
Local offices provide convenient and fast telephone service or on-site service to distributors or end users to solve common problems of users; for major problems, theywill return to the technical support center at Headquarters.
3：Machine training：Domestic customers will be trained on-site within three days after delivery, while foreign machines will be trained on-site within one week.
The aim of training for end users is to enable users to correctly manage and use the company's products and ensure the smooth operation of the access control securityintegrated system. Customer training includes technical training and operation training.
The object of technical training is the management and maintenance technicians of users, and the object of operation training is the operators of specific operationequipment. The training is carried out on the spot and provided by the users.
4：Service Commitment：During the warranty period, the company will improve the system performance free of charge, repair or replace the defective products free of charge, and improve thework until the users are satisfied. In addition to the warranty period, the company is willing to accept the entrustment of the builder and sign the maintenance contractof the relevant system.